What Is Taxi Dispatch Software?
In one sentence
Taxi dispatch software decides which driver does which job, and tracks that job from the moment it is booked until it is completed.
What it actually does
Strip away the marketing and dispatch software handles four things:
- Records the job — who, where, when, how many passengers, what price
- Assigns it — either manually by a controller, or automatically to the nearest available driver
- Tracks progress — scheduled, en route, on the ride, completed
- Keeps the history — so you can look back at what was done, by whom, and what was paid
How it differs from booking software
These get sold as if they were the same thing. They are not.
| | Booking software | Dispatch software | | --- | --- | --- | | Takes the request | Yes | No | | Prices the fare | Yes | No | | Takes payment | Yes | No | | Assigns a driver | No | Yes | | Tracks the job | No | Yes |
An operator needs both. Buying them as two separate products is how businesses end up with two job lists that disagree with each other — which is why this system keeps them on one record.
What to look for
- Automatic pricing — fares worked out from distance and your rates, not typed in by hand
- A clear job status — so nothing is forgotten in a busy period
- Cloud access — no office server, and the same job list visible to everyone
- Driver assignment — manual is fine for a small fleet; automatic matters as you grow
- No per-job fees — so growth does not penalise you
Related reading
- How to choose the best taxi dispatch software
- Taxi booking and dispatch software: why you need both
- Cloud based taxi dispatch software explained
Or see the dispatch and booking system working on the live demo.